CANCELLATION AND REFUND POLICY
EASE TRAVELS: IATA ACCREDITED AGENCY. MEMBER TAFI
OFFICIAL PACKAGE TOUR CANCELLATION GUIDELINES
- Cancellations occurring within 7 days of departure, including no-shows, are strictly non-refundable.
- Cancellations made between 15 and 7 days prior to departure qualify for a 25% refund of the total booking cost.
- For cancellations requested between 30 and 15 days before departure, a refund will be issued minus standard administrative deductions, which vary by package.
Discretionary Partial Refunds
Specific circumstances may warrant partial reimbursements at the company's discretion, such as material items showing signs of use.
Processing of Refunds
Upon the receipt and formal assessment of your refund request, a notification email will be dispatched to confirm receipt. Subsequently, you will be informed regarding the final approval or rejection of your claim.
Approved refunds are processed automatically to the original payment method or credit card within seven business days.
Protocols for Outstanding Refunds
If a refund has not appeared within the expected timeframe, we advise the following steps:
1. Re-verify your bank statement.
2. Inquire with your credit card provider, as posting times may vary.
3. Consult your banking institution regarding internal processing delays.
Should the matter remain unresolved after following these procedures, please contact our support team at easetravels@gmail.com